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Holly Hunt

Role
Sales Support/Customer Service
Company
Holly Hunt
Posted on 01/14/22

Job Description

Company Overview

Miller Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.

HOLLY HUNT is a sales and service organization, as well as designer and maker of high-end interior design furniture, lighting, textiles, leather, and rugs. HOLLY HUNT’S “to the trade” customers are interior designers and architects.

POSITION PROFILE

The Sales Support/Customer Service position is an integral part of the Holly Hunt Showroom. Their responsibilities are to work closely with the Sales Associate, Clients, Corporate Office, Outside Sales Associate, and Represented Vendors, to ensure the smooth processing and production of orders. The Sales Support is also responsible for much of the logistics required for the showroom.

Primary Responsibilities

• Answer incoming phone calls, transfer to appropriate Sales Associate

Enter all new clients on customer card (assign SC account#), collect Resale form to turn into corporate – send new client welcome packet to all new account holders

• Update expired resale info

• Process credit card payments, record deposits in Navision, release orders

Double check all order packets for accuracy

• Assist in coordinating correct freight charges for client orders and ensuring ship to information is complete

• Make sure COM ID form is complete and sent to vendor as required

• Update approvals for SFAs / DFAs

Request freight updates if ship to changes or expedited freight is required post order

• Run weekly Order Status reports, manage open orders, update clients on ECD, add RDDs, review order hold reports

• Expedite orders partnering Client First team to prioritize hot orders

Follow up on Balance Due Notices to collect payments

• Provide tracking updates to clients

• Initiate customer service claims to Client First teams, expediting replacements/repairs as needed

• Get estimates and facilitate local repairs, coordinate with clients or receiving warehouse

Complete and submit refund request forms for overpayments

• Maintain sales tools (order tear sheets, catalogs, finish samples, etc) on sales floor and order when needed

• Be a team player, cover breaks as needed

• Acknowledge every client that comes into the showroom

• Work with clients in the showroom and on the phone as needed

• Pull sample/tear sheets and perform fabric shops as needed

• Assist with mailers and eblasts

Qualifications

  • Bachelor's degree required
  • 1-2 years working in retail, design, or showroom environment with luxury experience
  • Ability to multitask
  • Excellent communication skills both written and verbal
  • Some lifting (20-50lbs max)
  • Proficient in Microsoft Word/Excel/Outlook

Job Location: Houston, Texas United States

Position Type: Full-Time/Regular

Please send your resume to s.cloudt@hollyhunt.com